Discovery and Problem Definition
Understanding the root causes of organisational, operational or technology challenges before solutions are committed. We conduct structured stakeholder interviews, data analysis and discovery workshops to establish clarity.
What We Deliver:
- Root Cause Analysis: Rigorous examination of operational friction, systemic bottlenecks, and legacy pain points.
- Stakeholder Alignment: Unifying divergent executive and front-line priorities into a coherent problem statement.
- Strategic Scoping: Establishing clear project boundaries to prevent scope creep before delivery begins.
Target Operating Model and Process Design
Mapping current-state operations, identifying waste and designing future-state processes and operating structures that improve performance, accountability and customer experience.
What We Deliver:
- As-Is & To-Be Process Mapping: Detailed BPMN workflows highlighting handoffs, manual steps, and automation opportunities.
- Operating Model Architecture: Designing clear organizational structures, governance rhythms, and capability boundaries.
- Value Stream Optimization: Eliminating waste and cycle-time delays across core delivery and service channels.
Requirements Engineering and Management
Translating business needs into clear, unambiguous, testable and traceable requirements. We support both Agile and structured delivery environments, authoring functional specifications, user stories and acceptance criteria.
What We Deliver:
- Rigorous Elicitation: Extracting true functional and non-functional requirements through collaborative techniques.
- Executable Backlogs: High-quality user stories with acceptance criteria written in Given-When-Then (BDD) notation.
- Traceability Matrices: Ensuring every technology build item connects directly to a validated business requirement.
Customer Journey and Service Mapping
Designing services from the perspective of the people who use them. We connect front-stage customer touchpoints with the back-stage systems, processes and staff activities required to deliver them seamlessly.
What We Deliver:
- Customer Journey Maps: Identifying pain points, handoffs, emotional highs/lows, and channels of engagement.
- Service Blueprints: Aligning user interactions with underlying enterprise IT systems, data, and staff activities.
- Friction Elimination: Removing redundant verification steps and improving first-time resolution.
Business Case Development and Change Readiness
Developing evidence-based business cases that articulate costs, benefits, risks and strategic alignment to support investment decisions, alongside change impact assessments and transition plans.
What We Deliver:
- Option Appraisals: Rigorous evaluation of build vs buy, COTS platforms, and architectural approaches.
- Cost-Benefit Modelling: Financial justifications with tangible cashable and non-cashable efficiency gains.
- Change Readiness: Assessing organizational readiness and authoring transition roadmaps.
Business Analysis as a Service (BAaaS)
For organisations needing flexible, scalable business analysis capability without the overhead of permanent hiring. Edgway provides experienced practitioners on a fractional, project or managed service basis.
Engagement Models:
- Sprint-Based Support: Mobilise senior analysts for critical discovery phases or backlog definition.
- Managed BA Squads: End-to-end business analysis coverage across multi-workstream transformation programmes.
- Capability Coaching: Mentoring internal analysts and establishing standardized analysis toolkits.